📦 Return & Refund Policy
We want you and your family to be thrilled with every order. If something isn’t right, we’ll make it right. Please review our return and refund guidelines below.
🧸 Damaged, Defective, or Incorrect Items
- If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
- Send us photos or a short video showing the issue.
- Once approved, we will send a free replacement or issue a refund — whichever you prefer.
🚫 Non-Returnable Items
Because we work with trusted fulfillment partners, we cannot accept physical returns for change of mind or unwanted items. Please double-check sizes, colors, and product details before ordering.
💳 Refunds
- Refunds (if approved) will be credited back to your original payment method.
- Shipping costs are non-refundable.
- Please allow 5–10 business days for refunds to appear depending on your bank or card issuer.
⏳ Order Cancellations
- Orders can only be cancelled within 12 hours of purchase since we process them quickly.
- After 12 hours, we cannot guarantee cancellations as your order may already be in production or shipping.
❓ Questions or Issues
We’re here to help! If you have any questions about your order, please reach out via our Contact Us page or email us at returns@nubbysworld.com.
Our goal is to ensure your shopping experience is as fun and stress-free as the toys we sell! 🎉
